Telesteps Maintenance Kit
14-day returns on all eligible orders
Contact us within 14 days of receiving your order to request a return.
Shipping information
Orders are picked, packed and dispatched from our Northampton warehouse.
- Free delivery to mainland UK addresses on orders of £40 or more.
- Orders under £40, and orders to Northern Ireland, have a delivery charge, shown at checkout before you pay.
- You will get an email with your tracking number once your order has shipped.
Full details are in our Shipping Policy.
Returns & warranty
Changed your mind? You can return an online order within 14 days of receiving it. Please contact us first for return instructions, then you have 14 days to send the goods back.
- Items must be unused, complete and in their original condition, with all accessories, instructions and original packaging.
- You arrange and pay for the return postage on change-of-mind returns. We refund the price of the item plus our standard delivery charge.
- Damaged in transit? Let us know within 48 hours of delivery - photos help.
- Faulty or wrong item? Contact us before sending anything back. Faulty goods are covered by your statutory rights.
Your statutory rights are not affected. Full details are in our Refund Policy, or email onlinesales@nn4online.co.uk.
The Telesteps Maintenance Kit keeps your ladder clean and safe. Your telesteps product should be stored clean, particularly the telescopic tubes and rungs. Dirt, filings, paint spots, glue etc. must be cleaned after each use, and before the ladder is closed. If your ladder is soaking wet, fully extend the ladder, wipe off and keep it extended until the ladder is completely dry.
The ladder is not safe if any of the parts are damaged or worn out. Don’t use the ladder if it needs to be repaired. Replace damaged parts or/and contact your authorized service workshop for assistance. Any repair work must always be carried out by an authorized service workshop.
Treat your Telesteps Products with care and it will retain its unique properties. Follow strictly recommendations and steps, in order to always have a safe product ready for your daily challenges.
The Telesteps Maintenance Kit includes:
1 x High Quality Microfiber Towel.
1 x Cleaning Sponge to remove dirt and other stains on the products.
Maintenance Instructions & Yearly Inspection Plan.