Refund policy

Returns
We hope you're happy with your purchase. If you change your mind, you have the right to return your online order within 14 days of receiving your goods. Please contact us before returning an item so that we can provide the correct return instructions and help ensure your return is dealt with as quickly as possible. You then have 14 days to return the goods to us.

For change-of-mind returns, the customer is responsible for arranging and paying the cost of returning the goods to us. Items should be returned unused, complete and in their original condition, with all accessories, instructions and original product packaging. Please package returned goods carefully and appropriately for transport. For higher-value items, we strongly recommend using a tracked and adequately insured delivery service and retaining your proof of postage until your refund has been completed.

If a return is damaged because it has not been packaged appropriately, this may affect the amount that can be refunded where permitted by law.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error


Refunds
Once your return has been received and checked, we will process the applicable refund. This will include the purchase price and the cost of our standard outbound delivery service where applicable. If you selected a more expensive delivery option, we are not required to refund the additional amount above our standard delivery charge.

We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Damaged, Faulty Items or Incorrectly Supplied Goods
Damaged, faulty, defective or incorrectly supplied goods are handled separately from change-of-mind returns. Your statutory consumer rights are not affected by this policy. If your order arrives visibly damaged, please let us know within 48 hours of delivery. We recommend taking photographs of the item, packaging and any visible damage, as this can help us investigate the issue with the courier. The 48-hour request is intended to help us investigate transit damage promptly and does not remove or limit your statutory rights if you contact us later.

If you believe an item is faulty or defective, please contact us before returning it. We will provide the appropriate instructions and deal with the issue in accordance with your statutory consumer rights.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at onlinesales@NN4online.co.uk.




Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at onlinesales@NN4online.co.uk and send your item to:

Unit 26 Rothersthorpe Crescent
Rothersthorpe Industrial Estate
Northampton
Northamptonshire
NN4 8JD
United Kingdom

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Unit 26 Rothersthorpe Crescent
Rothersthorpe Industrial Estate
Northampton
Northamptonshire
NN4 8JD
United Kingdom

For change-of-mind returns, you will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

For higher-value items, we strongly recommend using a tracked and adequately insured delivery service and retaining your proof of postage until your refund has been completed. We don’t guarantee that we will receive your returned item.

This policy applies to consumer purchases made online and does not affect your statutory rights.